These Terms and Conditions apply to all purchases from our web site. Please read them carefully before placing an order.
Acceptance of your order
We must receive payment of the price of the products and the delivery charges (if applicable) before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.
All sales are in Australian dollars.
We accept PayPal, Direct Deposit via EFT and cheque payments. If you wish to pay by credit card, please choose PayPal as your payment option.
If you require the item to be sent by express delivery, then there will be an additional charge. The actual shipping costs will be advised as soon as we process and confirm your order. Orders are generally shipped within three to four working days if the item is in stock. If the item is NOT in stock we will contact you for further instruction. All items marked as Free Shipping will only be shipped within Australia. Some items (usually but not exclusively, larger bulky items) may be unable to be delivered to some remote areas. If this happens we will notify you and arrange a refund.
We do NOT take any responsibility for late shipment(s). However you will be notified via email when your shipment has left for delivery.
All orders are subject to availability of products. If we are unable to deliver products ordered by you we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.
You may cancel your order for products at any time before the products have been despatched and obtain a full refund. We will want to know the reason for the cancellation so that we can endeavour to improve our service.
If you have already received the products you must carefully repackage and return them to us. We will credit the price of the cancelled products less a restocking fee of 15% of the value of the item.
If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 14 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.
Any products returned to us for a refund or exchange should be returned to us in their original condition and carefully packaged. Please do not return broken bottles or liquids. You may send a photo as evidence of the damage.
When making a refund, we will credit our delivery charges if the reason for return is because of our error or if the products are damaged, defective or of incorrect quantity.
To return any products contact Customer Service first. You must provide us with the original invoice, despatch note or other proof of purchase.
If you do not receive products ordered you should notify us within 21 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.
If the products are returned because of a change of mind, we will credit the price of the returned products less a restocking fee of 15% of the value of the item.
GLORIA reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions. The laws of the State of Western Australia, Australia, shall govern these terms and conditions and use of the website and the user submits to the jurisdiction of the state of Western Australia with respect to any dispute relating to use of the website or content.